In a market based on free enterprise, businesses do what they can to gain an advantage ahead of their competitors.There are many different ways this is done but the one I am going to talk about today is customer service.
In Kenya before the economy began to choke , customer service was unheard of.Most retailers would act like they were doing you a favour and getting a warranty honored at an electronics store was a herculean task.But as the amount of money people had on hand to spend began to reduce it became rather obvious that repeat business rather then new customers was what would keep a business going.So by the time I was leaving home things had began looking up, I don't know about the situation nowadays.
Anyway onto what made me write this post.The Acolyte loves ice cream.And now that summer is here more ice cream then ever will be consumed.So yesterday as I was going to return some books to the public library, I stopped at the gas station and bought myself one of these.
Seeing as I had alot of work to do and a class to go to, I put it in the office fridge and decided that I would partake of the chocolate goodness on the morrow.
So today after a lunch of leftover rice from the Chinese food I bought yesterday I took out the ice cream.I had been licking my chops anticpating the freezing sensation on my tongue moving down my throat.
I got my spoon ready and opened the container.
Nooooooooooo!!!!!!!!!!!!!!!There were lots of chocolate bubles masquerading as ice cream.I fought back lumps and swallowed the lump in my throat.I looked at the container and got ready to throw it in the bin.Before I did so I read on the side the following words;
"If for some reason you are not safisfied with this product call us at 1-888-blah blah and we will be more then happy to compensate you (or something like that)"
So I called the number on the back and after hearing the usual recorded spiel someone took my call and I aired my grievance as I held back my tears.The lady on the line listened patiently and asked me to read the USB numbers and the numbers on the botton of the box.
After I did so she asked me for my address and told me that since they did not have coupons for the pint that I had bought they would give me a coupon for the larger tub.
Order has been restored!
Oppa Kenyan Style
1 day ago